Shipping Policy

At Damche, we are committed to making your shopping experience simple, secure, and convenient. We carefully process every order and work with our shipping partners to deliver your products as efficiently as possible.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email containing tracking information when tracking is available.

Shipping Rates

Shipping costs are calculated based on your delivery location, order size, and available shipping method. The final shipping cost will be displayed at checkout before you complete your purchase.

We currently offer free standard shipping on eligible orders of $150 or more, subject to the applicable shipping destination and exclusions.

Delivery Times

Estimated delivery times may vary depending on your location, shipping method, carrier, customs processing, and other circumstances outside our control.

Any delivery timeframe displayed at checkout is an estimate and is not a guaranteed delivery date.

International Shipping

We may ship to selected international destinations. Customers are responsible for providing accurate delivery information when placing an order.

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. These charges, where applicable, are the responsibility of the customer unless otherwise stated at checkout.

Tracking Your Order

When tracking is available, tracking details will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

Delayed or Missing Packages

If your order appears to be delayed, please first check the tracking information provided by the carrier.

If your package has not arrived within a reasonable period after the estimated delivery window, please contact us with your order number so we can assist you.

Damche is not responsible for delays caused by incorrect addresses, customs clearance, carrier disruptions, severe weather, natural disasters, or other circumstances beyond our reasonable control.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Contact Us

If you have questions about shipping or your order, please contact us through the contact information provided on our website.